Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a one-time exchange, or to request in-store credit (see policy below).

CUSTOMER SATISFACTION:

For complete customer satisfaction, we allow a one-time exchange on the following:

• Colognes
• Perfumes

To be eligible for an exchange,, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You are required to photograph your product and email support@inspiredbylux.com to obtain approval.  

To initiate a return, you first contact us at support@inspiredbylux.com and attach your photograph for approval.  If approved, your return will be assigned a RETURN NUMBER which you will place on the outside of your parcel. 

Customer is responsible for return shipping cost when making a return.  Customer is responsible for all shipping costs (both return and re-shipment) when making any exchange.

Returns are allowed within ten (10) days of delivery date to customer and must first follow the Return/Exchange Process outlined below, including contacting Customer Support immediately.  With no exceptions, returns are refunded via Store Credit only after the deduction of a $7.00 Restocking Fee per item, payment processing fees, and cost of original shipping.  Shipping costs (if any) are not eligible for refund, or store credit.  Only regular-priced items may be refunded Store Credit. Sale Items (Items on mark-down, purchased using a promotion or discount code) are FINAL SALE.

ITEMS NOT ELIGIBLE FOR RETURN:  Due to the nature of personal hygiene products, please note that we are unable to accept returns (or exchanges) for: All Samples; Solid Colognes; Soaps; Body Washes; and any/all products which have surpassed ten (10) days of delivery date to customer mailing address.

RETURNS ON ITEMS PURCHASED WITH DISCOUNTS, SALES, PROMOTIONS, OR COUPONS:  All orders placed using discount codes, promotions and/or promotional codes, coupon codes, for items placed on sale, or in conjunction with any of the above, cannot be returned for the issuance of in-store credit.  Only regular-priced items qualify for refunds of in-store credit.  All sale items (meaning items purchased using a PROMO CODE or DISCOUNT CODE or SALE ITEM) are “FINAL SALE” – meaning we do not accept returns, and we do not issue refunds of in-store credit, or of any kind.

The only exception to this policy are products deemed faulty and have been communicated to: support@inspiredbylux.com.  All faulty items must first be returned for inspection. 

You can always contact us for any return question at support@inspiredbylux.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the nature of personal hygiene products, please note that we are unable to accept returns (or exchanges) for: All Samples; Solid Colognes; Soaps; Body Washes; and any/all products which have surpassed ten (10) days of delivery date to customer mailing address.

Unfortunately, we cannot accept returns on ANY SALE ITEMS or ITEMS PURCHASED DURING A SALE.  ALL SALES ARE FINAL.

Exchanges
The fastest way to ensure you get what you want is to reach out to support@inspiredbylux.com and communicate which item you are returning, and which item you would like as a replacement/exchange.  

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@inspiredbylux.com.